Which of the following is an ITIL benefit?
A. It builds an unchangeable information technology (IT) environment.
B. It disregards previous experience.
C. It hides information technology (IT) costs and assets from the business.
D. It improves customer satisfaction.
Answer (1)
The primary benefit of ITIL is that it improves customer satisfaction through enhanced service quality, consistency, and communication. The other options listed do not align with ITIL's objectives. Therefore, the correct answer highlights the significance of customer satisfaction in ITIL implementations. ;
