The MA is assisting a patient new to the practice to an exam room. The patient appears very anxious and nervous. What actions can the MA take to provide reassurance and calm the patient?
Answer (1)
To calm an anxious patient, a Medical Assistant can create a welcoming environment, use a calm tone, explain procedures, offer emotional support, teach relaxation techniques, and allow sufficient time for the patient to adjust. These actions can significantly alleviate anxiety and promote a positive experience. Ensuring patients feel understood is crucial for their comfort. ;
