What is the percent utilization for Customer E?
Customer Service Calls
| Customer | A | B | C | D | E |
| :------- | :-- | :-- | :-- | :-- | :-- |
| Time, in hours | 2 | 0.5 | 0.5 | 1 | 1 |
[? ]%
Answer (2)
The problem requires calculating percent utilization, but the total available time is missing.
Percent utilization is calculated as (Actual Time / Total Available Time) * 100.
Since total available time is not provided, percent utilization cannot be determined.
Therefore, the percent utilization for Customer E cannot be calculated from the given information.
Explanation
Understanding the Problem We are given a table that shows the time spent on customer service calls for different customers. We are asked to find the percent utilization for Customer E.
Identifying Missing Information Percent utilization is calculated as (Actual Time / Total Available Time) * 100. From the table, we know the actual time spent on customer service calls for Customer E is 1 hour. However, we do not have information about the total available time or target time.
Conclusion Since we don't have the total available time, we cannot calculate the percent utilization for Customer E.
Examples
Percent utilization is a key performance indicator (KPI) used in many businesses to measure the efficiency of resource usage. For example, a manufacturing plant might track the percent utilization of its machines to ensure they are operating at optimal levels. If a machine is available for 40 hours a week but is only used for 30 hours, its percent utilization is (30/40) * 100 = 75%. This helps the plant manager identify areas where they can improve efficiency and reduce costs.
The percent utilization for Customer E cannot be calculated because we lack the total available time necessary for the computation. Although we know the actual time spent is 1 hour, without the total available time, we cannot proceed. Therefore, we conclude that the percent utilization for Customer E is undetermined based on the provided information.
;
