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In Business / College | 2025-07-03

Well-reasoned arguments and facts

Question 3
You will use the direct strategy for your message when the bad news is not damaging, might overlook the bad news, when directness is preferred, and when

A. the bad news threatens the customer relationship
B. when negative news might provoke a hostile reaction
C. firmness is necessary
D. negative news is unexpected

Question 4
Readers are more likely to accept negative news when the message is delivered via phone

Asked by hartsvillejohn

Answer (2)

A direct strategy for delivering bad news is effective when the message is not damaging, directness is preferred, or firmness is necessary. It’s advisable to avoid this strategy if the news threatens relationships, may provoke a negative reaction, or is unexpected. Additionally, negative news is better received when delivered in person or via phone, allowing for immediate dialogue. ;

Answered by GinnyAnswer | 2025-07-03

The direct strategy for delivering bad news is suitable when the message is not damaging, directness is preferred, and firmness is necessary. It's best to avoid this approach if the news threatens relationships, may provoke a hostile reaction, or is unexpected. Delivering negative news via phone or in person is typically more effective due to the opportunity for immediate dialogue.
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Answered by Anonymous | 2025-07-04

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