One of your customers calls from a hospital where they saw an infomercial on TV. They get off track from the product and start talking about their personal issues that led to being in the hospital. What do you do?
Answer (2)
To effectively handle a customer talking about personal issues from a hospital, actively listen and show empathy. Gently redirect the conversation back to the product while being aware of your boundaries. This approach maintains professionalism and demonstrates care. ;
To handle a call from a hospital customer discussing personal issues, listen actively and show empathy. Gently redirect the focus back to the product, while knowing your professional boundaries. Follow-up if necessary to maintain support and care.
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