Which of the following is NOT one of the Seven Steps for Telephone Etiquette?
A. Transfer the call.
B. Take complete messages.
C. Close the call by thanking the customer.
D. Listen to gather information about the callers needs.
Answer (2)
Among the options provided, 'Listen to gather information about the caller's needs' is NOT one of the Seven Steps for Telephone Etiquette. The focus of telephone etiquette typically includes transferring calls, taking complete messages, and closing calls with gratitude. Effective listening is important but is often seen as a fundamental skill rather than a separate step. ;
'Listen to gather information about the caller's needs' is NOT one of the Seven Steps for Telephone Etiquette. The steps include transferring calls, taking complete messages, and thanking customers at the end of a call. Effective listening is important but is viewed as part of the larger communication process rather than a separate step.
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